Responsible Gaming at haybjj

1 Our Commitment to Responsible Gaming

haybjj approaches responsible gaming not as a regulatory checkbox but as a core part of who we are as a platform. We believe that entertainment should never come at the cost of financial hardship, mental wellbeing, or family stability. Our responsible gaming programme is built on four foundational principles:

• Prevention: We give players the tools to set limits before problems arise, making responsible play the default rather than the exception.
• Awareness: We actively promote education about the risks associated with gambling and make it easy for players to self-assess their habits at any time.
• Intervention: Our monitoring systems flag accounts that show patterns consistent with problem gambling behaviour. When identified, our support team reaches out proactively.
• Support: We maintain a 24/7 support channel dedicated to responsible gaming queries and provide referrals to professional counselling and helpline services.

haybjj's responsible gaming framework applies equally to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other part of Bangladesh. Geographic location does not affect the availability of any protective tool described on this page.

2 Age Restriction — 18+ Only

The haybjj platform is strictly for adults aged 18 years and above. We apply a zero-tolerance policy on underage gambling and take reasonable steps at every stage of the registration and verification process to confirm a player's age before allowing real-money activity.

Age Verification Process

All new players are required to complete identity verification (Know Your Customer, or KYC) before making their first deposit. This process involves submitting a government-issued identification document — typically a National Identity Card (NID), passport, or birth certificate — that clearly confirms the player's date of birth. Accounts where age cannot be verified to our satisfaction will be suspended pending document review.

What Happens if an Underage Player is Identified

1. The account is immediately suspended pending investigation.
2. Any deposits made by the underage player are refunded to the original payment method (bKash, Nagad, Rocket, etc.) and no winnings are paid out.
3. The account is permanently closed with no possibility of re-registration.
4. Where appropriate, haybjj may report the matter to the relevant authorities.

3 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income level, education, or gaming experience. It often develops gradually and can be difficult to recognise from the inside. The following self-assessment questions are a starting point — if you answer "yes" to two or more of them, we strongly encourage you to contact our support team or one of the external helplines listed in Section 7.

Answering honestly is the most important step. There is no judgment at haybjj — our goal is simply to ensure every player has the information and tools they need to stay in control. If you are concerned, the protective tools in Sections 4 through 6 can be activated immediately.

4 Deposit & Spend Limits

haybjj gives every registered player the ability to set hard limits on how much they deposit and how much they lose within any given time window. These limits are one of the most effective tools for maintaining financial control over your gaming activity.

How to Set a Deposit Limit

1. Log in to your haybjj account using your registered credentials.
2. Navigate to Account Settings from the top menu or profile dropdown.
3. Select Responsible Gaming from the settings sidebar.
4. Choose Deposit Limits and select your preferred time period (daily, weekly, or monthly).
5. Enter the maximum amount in Bangladeshi Taka (e.g., ৳5,000 per week) and confirm the change.
6. The limit is applied immediately. You will receive a confirmation email to your registered address.

5 Time-Out & Cooling-Off Periods

A time-out is a short-term voluntary account suspension designed for players who need a structured break from gambling without committing to full self-exclusion. During a time-out, your haybjj account is completely inaccessible — you cannot log in, deposit, place bets, or access any game.

Available Time-Out Durations

• 24-hour time-out: A single-day reset, useful after a long session or a losing run that has caused stress.
• 48-hour time-out: A weekend break or short cooling-off period.
• 7-day time-out: A full week away from the platform, suitable for reassessing your gaming habits.
• 30-day time-out: A month-long break that gives you space to evaluate whether your gaming is remaining recreational.

How Time-Out Works

Time-out is activated instantly from your Responsible Gaming settings. Once confirmed, you will be logged out of all active sessions immediately. The time-out cannot be reversed early — the full period must elapse before your account becomes accessible again. When the time-out ends, you will receive an email notification and your account will automatically reactivate. No deposits are auto-scheduled and no bets carry over.

6 Self-Exclusion

Self-exclusion is haybjj's most powerful player-protection tool. When you self-exclude, your account is locked for a minimum period of your choosing, and haybjj is obligated to honour that exclusion for its full duration — it cannot be reversed early under any circumstances.

Self-Exclusion Periods

• 6 months: The minimum self-exclusion period. Suitable for players who recognise a problem is developing and need meaningful time away.
• 1 year: A 12-month exclusion for players who require a longer structured recovery period.
• 5 years: A long-term exclusion for players with a serious gambling problem who need extended protection.
• Permanent: A lifelong exclusion with no option to reactivate. Recommended for players who decide to stop gambling entirely.

What Happens During Self-Exclusion

• Your account is immediately suspended. All open bets are settled normally; any account balance at the time of exclusion is returned to your registered payment method (bKash, Nagad, Rocket, etc.) within 5 business days.
• All marketing communications are permanently suppressed for the duration of the exclusion. You will not receive promotional emails, SMS messages, or push notifications from haybjj.
• Any new account registration attempts using the same identity, NID number, phone number, or device fingerprint will be detected and refused.
• If haybjj identifies that a self-excluded player has circumvented the exclusion by creating a new account, that account will be closed immediately and any deposits returned.

How to Activate Self-Exclusion

1. Log in to your haybjj account and go to Account Settings.
2. Select Responsible Gaming, then choose Self-Exclusion.
3. Select your preferred exclusion period (6 months, 1 year, 5 years, or permanent).
4. Confirm your decision. You will be required to re-enter your account password as a verification step.
5. Your account is locked immediately. A confirmation email is sent to your registered address with details of the exclusion period and the date on which it expires (if applicable).

Alternatively, you may request self-exclusion by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion period. Our team will process the request within 24 hours and confirm activation by email.

7 Support & External Resources

If you or someone you care about is struggling with gambling-related harm, please do not hesitate to seek help. haybjj's in-house support team is available 24/7, and we also encourage players to reach out to professional counselling services. Below are the primary support channels and resources available to players in Bangladesh and internationally.

haybjj Internal Support

• Email: [email protected] — use the subject line "Responsible Gaming" for priority routing to our specialist team.
• Response time: We aim to acknowledge all responsible gaming enquiries within 3 business hours and provide a substantive response within 24 hours.
• Confidentiality: All responsible gaming communications are handled with strict confidentiality and are not shared with any third party except where required by law.

External Organisations

The following internationally recognised organisations provide free, confidential support for people affected by problem gambling. haybjj has no commercial relationship with these organisations — we list them purely because they provide genuine help.

• BeGambleAware: A UK-based charity providing information, advice, and counselling for people experiencing gambling harm. Their resources are available online in multiple languages.
• Gamblers Anonymous: An international fellowship of people who share their experience, strength, and hope to solve their common problem. Meetings and online support groups are available globally.
• GamCare: A leading UK provider of information, advice, and counselling for the prevention and treatment of problem gambling.
• National Problem Gambling Helpline (GamTalk): An online peer support forum where individuals can discuss gambling-related concerns in a safe, moderated environment accessible from Bangladesh.

8 Parental Controls

haybjj is strictly an 18+ platform. However, we recognise that parents and guardians may share devices with younger family members. We strongly recommend implementing device-level parental controls to prevent minors from accessing gambling websites, including haybjj.

Recommended Steps for Parents and Guardians

• Use filtering software: Tools such as Net Nanny, Qustodio, and Bark allow parents to block gambling-related websites across all browsers on a shared device, including mobile phones and tablets commonly used in Bangladeshi households.
• Enable safe search settings: Configure Google SafeSearch and YouTube Restricted Mode on all family devices to reduce exposure to gambling-related content in search results and video recommendations.
• Keep login credentials private: Never share your haybjj account password or bKash/Nagad credentials with anyone, including other adults in your household. Store passwords in a secure password manager.
• Have an open conversation: Talk to teenagers in your household about the risks of gambling. Research consistently shows that open, non-judgmental conversations are the most effective way to reduce risky behaviour in young people.
• Monitor bank statements: If you suspect a minor has accessed a gambling account, review recent bKash, Nagad, or bank transactions for unfamiliar transfers and contact us at [email protected] without delay.

haybjj also invests continuously in our own age verification and account monitoring systems. We use a combination of document verification at registration, behavioural analysis, and regular account audits to identify and act on any potential underage activity detected on the platform.